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We can help you with this situation, but it is not recommended to do so in terms of ensuring the integrity of the payment process.
If you want to use another credit card, please contact us. This may require you to send a copy of the credit card and the owner's ID card.

We take care of the privacy and safety of your data seriously, as the payment process is made by credit card in a safe environment. We do not save credit card information after completing the application, but it is submitted immediately to the bank. Please contact us if you use a credit card that does not bear your name.Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Adawatools.com realize the importance of effective procedures to detect and prevent fraud cases, so we are in solidarity with our partners in the field of online payment services to continuously monitor all transactions to search for any suspicious activity and identify any potential fraud in transactions through manual verification by our team
In the worst cases, when the Adawatools.com team is unable to identify a potential fraud, the payment process will be temporarily stopped and we will ask the customer to provide identity documents to ensure that the purchase is made by the cardholder. We apologize for any problems occurring to our customers and please be patient so that we can provide a safe environment for online transactions.

The 3D Password System has been implemented by VISA and MasterCard in cooperation with the banks that issue credit cards under "Verified by VISA" and "Mastercard SecureCode" services.
The 3D password guarantees double protection for identity verification when paying online via credit / debit cards, and the buyer creates his own password to ensure that no other person uses his card while purchasing online.

When any problem occurs regarding completing the payment process via your credit card, you must first ensure that the card is activated for online purchase and that the balance is sufficient to complete the process, and the bank will confirm these data.
Please note that adawatools.com does not support some cards issued outside Iraq, and they may be rejected. Always remember that you can complete the payment process in more than one way, such as paying cash at the door of the house (with the exception of some areas, and products that are shipped from abroad).

Yes, you can cancel your order if it is waiting for the status of shipment. Please note that orders in the state of shipment cannot be canceled, and you can refuse to receive it when the shipping representative communicates with the delivery. For the orders that have been delivered, you can create a return request from your account according to the return policy.

If you cancel your order online, you will receive a refund in your account on your site within 24 hours. If you refuse to receive the order, a refund will take place once the order is updated to failed delivery within 48 hours.

If your order has been shipped, don't worry, once you are contacted by our delivery representative, please refuse to deliver the shipped order.

Please note that the return request for damaged products is accepted within 30 days from the date of receipt. If a product is damaged after 30 days of receipt, please contact the supplier if the product has a warranty. After the 30 days have passed, we will not be able to accept returns. In this case, we recommend that you contact the agency responsible for product warranty if there is a warranty for the product.

All products sold on adawatools.com, in certain cases, can be returned within 14 days to 30 days in case the product is damaged from the date of receipt. For example: If an approved product is received 12/5, you have up to 1/5 day to make an order Product returns in case the product is defective.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

No, the product must be returned in its original condition in which it was received. In the event that you receive a damaged shipment, please make sure to mention this when requesting the return.

After confirming the return request, the return will be received from the address registered with us by the shipping company.

Your return request will be canceled and you will have to create a new one.


Unfortunately, the product cannot be returned after 30 days of receiving it. If there is a guarantee, you can go to the brand's maintenance center.


We apologize for this. Please submit your request again, stating the old application number or indicating the old application and its date.


It is not necessary to return the entire order, but only in the desired product.

The process of refunding the value of the product to the customer begins after the result of the quality and acceptance of the returned product. The quality inspection process takes a maximum of 8 working days from the date adawatools.com receives the returned product. After completing the scanning process, we notify you via an email

You can get the paid amount in the form of a voucher within 24 hours and use it later to buy from adawatools.com. Choosing this method is available while placing an order online or by calling customer service, and it is the fastest way to recover the value of the returned product.

Otherwise, the amount paid will be refunded according to the following schedule. The methods of refunding the value of purchases differ according to the method of payment, noting that if a voucher is chosen to purchase, we cannot replace the voucher with a cash amount again.

Ways to redeem purchases

Payment methods used. Methods of refunding purchases

Cash on Delivery - Purchase Voucher / Bank Transfer *

Credit card - transfer to credit card in 7-14 working days

Purchase voucher - a purchase voucher


In the event that the customer does not arrive to refund the amount in cash within a maximum period of 2 days, the amount will be transferred to a purchase voucher, and the customer will not be entitled to demand it in cash again after that.

How to redeem purchases

Time taken after the end of the quality check

Purchase voucher - 24 hours

Bank Transfer - 6 working days

Transfer to credit card - 7-14 working days


The product must be returned within 30 days from the date it was received, and a new product must be requested when it is available on the site again. Please do not hesitate to contact customer service if you encounter any problem.


We will make two (2) attempts to return the product to you at no cost, but after two failed attempts, we will cancel the return process and keep the product in our warehouse for a period of up to ninety (90) days.


If you do not receive the product for a period of ninety (90) days, it will be considered forfeit and you will lose ownership of the product.

For products purchased during sales, the same value paid will be refunded to you, not the original value of the product.
For example: If you purchased a product during the sales with a value of 20 dinars and its basic value was 40 dinars, then the value of 20 dinars will be refunded to you.


When a credit voucher is issued, its number will be sent to you in your e-mail.


To use it: Enter the purchase voucher code in the section provided and then click Add Purchase Coupon before completing the order. The value of the voucher will be deducted from the total value of the order.

Yes, shipping fees will also be refunded.   

International shipping fees are not refundable if any product is returned in any condition.

One of the most important processes that help in selling is the currency of adding products very carefully before making them available on the site for sale. We check the content and images to ensure that they match our guidelines.

It will appear on your page on the site if the product has been approved or not, along with the reason for rejection of the amendment, and an email will be sent to you.
Then go to “Edit” and then “Modify Data” to correct the product data.

Below you will find multiple reasons for rejection, please read them carefully to ensure that your products are approved:
- Information that is prohibited from being in the picture (price - tag - contact numbers)
- Image does not comply with instructions
Insufficient technical details
Blurry image
- A duplicate product
- A product with few content points
Unauthorized price
Create a new file for the products
- Description does not match
- Product description measurements are not subject to
- There is no description
The trademark has been entered twice in the title
- there is no picture
Non-identical trademark
Counterfeit product / trademark
- Create multiple shapes (colors / dimensions / packages) in the same product file
- Wrong category
- Please create all sizes with the same product file
- Please specify the weight in kilograms
- Please translate the description in English
- Unauthorized product

There are no shipping charges if the order is returned

There are no shipping charges if the order is returned



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